Cookies
What you need to know
This policy sets out the cookies that we use at www.hfassist.co.uk. By continuing to use our website you consent to the cookies which we use and the terms defined in this policy.
HF Resolution Ltd (Registration number: 08994516) of 1st Floor, Lumiere, Elstree Way, Borehamwood, WD6 1JH is the owner and operator of this site.
We reserve the right to amend and update this policy from time to time. The policy was last updated on 20 December 2019.
Use of cookies
This website uses cookies to distinguish you from other users. This helps us to provide you with a better experience when you browse our website. It also allows us to improve the overall user experience on our website.
A cookie is a small file of letters and numbers that we store on your browser or your device hard drive, but only if you agree. These cookies contain information that is transferred to your computer’s hard drive.
We use different types of cookies.
- Strictly necessary. These are cookies that are required for the operation of the site. They include, for example, cookies that enable you to log into secure areas of the site.
- Analytical and Performance. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way the site works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name and remember your preferences (insert example).
- Targeting cookies. These cookies record your visit to the site, the pages you have visited and the links you have followed. We will use this information to make the site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
We’ve put more information about the cookies we use in the table below;
| Cookie | Purpose | Retention |
|---|---|---|
| Google Analytics | This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have c*insert company name* to the Sites from and the pages they have visited. We use this information to compile reports and to help us improve the Sites. | The session |
| QueueIT | This is used to allow us to throttle traffic to the site in a “first in first out basis” when the site is under unexpected and significant load. | 12 months |
|
_utma |
This is used distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
30 days |
| _utmb _utmc |
These cookies work in tandem and are used to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired. |
30 Minutes |
| _utmz | This cookie stores the traffic source or campaign shows how the user reached the Sites. The cookie is created when the JavaScript library executes and is updated every time data is sent to Google Analytics. | |
| Google AdWords ld _drt
|
This cookie is used to track visits and orders placed from advertising on Google’s search and display network. This cookie is triggered when a user visits and makes a purchase via Google’s sponsored ads and is triggered on the confirmation page For further information: http://www.google.com/ads/preferences/?hl=en |
|
| Optimizely optimizelyEndUserId and optimizelyRedirectData |
These cookies test and adapt the Missguided Sites to offer an improved cust*insert company name*r experience. They store an anonymous ID with other information regarding your current session. We use this information to create, adapt and improve the online customer experience For further information: https://www.optimizely.com/ |
|
| Tealeaf TLSID TLTHID TLTUID |
These cookies are used to identify the customer journey through different product purchases. For further information: http://www-01.ibm.com/software/info/tealeaf |
|
| Google Tag Manager | These cookies are used to collect information about how visitors use the Sites. The cookies collect information in an anonymous form, including the number of visitors to the Sites, where visitors have come to the Site from and the pages they visited. For further information: http://www.google.co.uk/tagmanager |
|
Third party cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. We suggest that you use the information below, to identify what cookies are being used. You should also visit the third-party websites for more information about their cookies and how to manage them.
Follow the link below to find out step by step how to view and manage cookies.
https://www.aboutcookies.org.uk/managing-cookies
Managing cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some HF Assist cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site.
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option.
Enabling cookies
You can enable cookies by following the steps below depending on your browser:
SAFARI ON OSX
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option;
- Click on 'Security' then 'Accept cookies';
- Select the 'Only from site you navigate to'.
MOZILLA FIREFOX ON OSX
- Click on 'Mozilla' at the top of your browser window and select the 'Preferences' option;
- Scroll down until you see cookies under 'Privacy & Security';
- Select 'Enable cookies for the originating web site only'.
OPERA
- Click on 'Menu' at the top of your browser window and select 'Settings';
- Then select 'Preferences', select the 'Advanced' tab;
- Then select 'Accept cookies' option.
To learn more about cookies and how to manage them (including blocking them) visit aboutcookies.org (opens in a separate window). Please note that we are not responsible for the content of external websites.